An internal skills ecosystem for AI-augmented productivity at Booking.
Not another tool. Infrastructure that makes us uniquely capable.
And it's not a tools problem - it's a structure problem
Knowledge scattered across Slack, Gmail, Docs, Jira, Confluence, Zoom, Glean. Each tool captures a slice. None connects them.
Every decision, every meeting, every handoff requires reassembling context from scratch. Hours lost every week.
ChatGPT answers questions. It doesn't do work that lasts. Conversations vanish. Context is lost.
Each PM reinvents workflows. Best practices don't compound. New PMs start from zero.
The agent revolution is here. The question is: are we building or buying?
AI agents now run 45+ minutes autonomously, up from 25 min three months ago. Proves AI can do sustained, durable work in structured environments.
GPT-5.2-Codex launched Jan 2026. App Server provides stable protocol for agent integration across IDEs and enterprise systems.
Published patterns: Parallel Processing, Orchestrator-Worker, Evaluator-Optimizer. Authenticated Workflows for enterprise security.
Building infrastructure that makes Booking uniquely capable
Common structure for meetings, docs, tasks, analysis. Every PM starts with the same foundation.
Curated AI capabilities hosted internally. Install what you need. Governed and secure.
Ask Research, Ask CS, Ask BDX. Booking context that generic AI can never provide.
Individual -> Team -> Leaders. Start with personal productivity, scale to team intelligence.
A minimal knowledge base structure optimized for AI retrieval
Inline instructions that execute automatically
Concrete examples from the working prototype
Drop a Zoom transcript, say the command, get structured notes with decisions and actions extracted.
One command pulls calendar, tasks, recent context. You know exactly what matters today.
Critical gaps that need enterprise solutions
No approved tool for viewing/editing KB files. Obsidian ideal but not on approved list. VS Code works but not user-friendly for non-technical users.
Need: IT approval for Obsidian or equivalent
Can search calendar via Glean but can't create events, send invites, or modify existing meetings programmatically.
Need: Calendar API access (Google/Outlook)
Can search emails via Glean MCP. Cannot draft, send, or manage emails directly. Manual copy-paste required.
Need: Gmail API (at least draft creation)
Can search Slack via Glean. Cannot post messages, react, or manage channels. Context retrieval only.
Need: Slack API (at least read channels)
Curated skills hosted on internal GitLab
| Skill | Category | What It Does |
|---|---|---|
| /morning-summary | Base | Pull calendar, tasks, recent context -> daily priorities |
| /end-of-day | Base | Summarize accomplishments, queue tomorrow |
| /process-meeting | Base | Transcript -> notes + decisions + actions |
| /process-comments | Base | Execute >Anshul: instructions across all files |
| /ask-research | Enterprise | Query Booking Research findings across the company |
| /ask-cs | Enterprise | Understand customer service insights for your domain |
| /ask-bdx | Enterprise | Pull data insights from Snowflake/BDX layer |
| /draft-prd | Craft | Structured PRD generation with Booking templates |
| /stakeholder-update | Craft | Weekly update formatted for leadership |
Focus on Layer 0 now. Design for team and leader layers.
PM spine + base skills + enterprise skills. Personal productivity transformation. Context always current. AI contributions persist.
Published team context (goals, roadmaps, services). PM writes brief -> agent checks other teams. Cross-team dependency intelligence.
Project dashboards pulling from Jira, Docs, Gmail. Configurable tracking: progress, conflicts, risks. Teams push updates; leaders consume.
The skills ecosystem pattern applies to other knowledge work crafts
Current focus. Spine defined. Skills in development.
Code review, architecture docs, tech specs, debugging.
Design critiques, user flows, accessibility checks.
Query generation, dashboard briefs, metric definitions.
Performance summaries, 1:1 prep, team health tracking.
Contract review, policy lookup, compliance checks.
Budget tracking, forecast summaries, variance analysis.
Campaign briefs, content calendars, performance reports.
Industry benchmarks and realistic team sizing
Prove individual value first. Then scale.
Help us make this real
Help refine the vision. Challenge assumptions. Shape what this becomes. PMs, EMs, or anyone passionate about AI productivity.
Adopt Layer 0. Test the spine structure. Install skills. Give feedback. Help us find what works and what doesn't.
Obsidian approval. Calendar API access. Gmail draft creation. These are the critical unblocks for enterprise adoption.
Support to pursue this as a formal AI productivity initiative. Dedicated time allocation. Visibility with leadership.